Cancellations:

Our general rule for cancellation prior to arrival is:

• less than 7 days – forfeit full deposit
• from 7 to 28 days – forfeit 50% of deposit
• more than 28 days – full refund less 5% admin fee
• no show – forfeit 100% of monies received.
  
  

Cancellation policy for December School Holidays:

• There will be no cash refunds for cancellations of bookings which dates fall during the December school holidays.
• Please note that the deposit paid will be refundable in the form of vouchers according to our general cancellation policy above.
• No refunds or transfers will be considered for late arrivals or early departures.
• During the holiday period full payment is expected prior to arrival / or at the very latest upon check-in.  No keys will be handed over until this process is complete, so please come prepared.

Should the reservation not be taken up on the arrival date the accommodation will be held until 09:00 the following day after which the reservation will be cancelled and all monies paid will be forfeited.

In the event of the agreed payment not received by the stipulated date on the confirmation letter, Moonshine Management shall be at liberty to release the reservation without notice to you.

Please be sure of your holiday plans before you make the booking or pay your deposit.

Payment Methods:

• EFT, Visa or Master Credit Cards only, Cash.
• We are not liable for bank charges, they are for the account of the Guest.
• No cheques accepted

Check in / out times:

• Check in:  between 14h00 & 18h30 unless prior arrangements have been made.
• Check out:  Please check out by 10h00 unless prior arrangements have been made.
• Guests wanting to check in after 18h30 should advise us what time they intend to arrive otherwise we may consider it a no show

General:

• Moonshine Management reserves the right of admission.
• It should be noted that we do not accommodate Matric Students visiting Plett for the Matric Rage at the end of November / beginning December every year.
• No more than the specified number of paying guests may occupy the cabin.
• Please note that overcrowding of cabins will not be permitted and the maximum occupancy as reflected in the confirmation letter includes children of all ages
• All units are child friendly, with the exception of Fly Me to The Moon Forest Cabin.  We do not accommodate children in Fly Me to The Moon.
• No pets allowed.
• Accommodation is subject to availability on a first come, first serve basis.

• For short stays, i.e. less than 3 nights, Moonshine Management may for practical reasons if deemed necessary, be required to change the location of the Guests unit and reserves the right to assign a different unit without prior notice. Any difference in monies owed will be made good by Moonshine Management.
• Stays of 5 nights or longer will be eligible for a free cottage service.

• Articles of display, equipment or guest property brought on to the resort premises are not covered by the resort or Moon Shine insurance policy and are brought onto the resort premises at the sole risk of the guest.

• Although Moonshine Management endeavours to take the utmost care at all times, it does not accept liability for loss of and / or damage to such items and / or property.
• Smoking inside the cabins is prohibited, by law actually.

Indemnity:

The Customer, its employees, guests or invitees enter and / or access and / or use these premises at their sole and exclusive risk.  Neither the owner of these premises, nor their employees,  are or may be held liable and / or responsible for any direct, indirect, special, punitive, incidental, exemplary, consequential or any other loss or damages caused through the negligence of the owner, or otherwise arising out of any other cause whatsoever, including but not limited to damages or loss or personal injury or fatal injury caused by fire, theft, floods, force majeure, third party acts, civil unrest and / or insurgence, to the parked vehicles or any content left therein or for any injuries or fatality suffered by any person entering, accessing or using these premises.  The person entering, accessing or using these premises, hereby indemnify and hold harmless the owner against all and any claims of whatsoever kind of nature and howsoever arising, which may be made against the owner by any claimant whatsoever in respect of personal injury or fatality or damage to vehicles or property, occurring or arising out of any one or more of the incidents set out above, nothing omitted.

Force majeure:

Moonshine cannot be held responsible for not fulfilling its obligations due to unforeseen circumstances, such as but not limited to bankruptcy, natural disasters, acts of terrorism or serious threats of terrorist attacks, sabotage or piracy, strike or boycott, acts of governments or any other acts of authority whether lawful or unlawful, blockade, siege or sanctions, accidents, fires, explosions, plagues or any event of a similar nature. Moonshine cannot guarantee the availability of electricity in the event of unexpected power outages or scheduled load shedding.

These terms are non-negotiable and receipt of a pre-payment or a deposit assumes your unconditional acceptance of these terms.